Shipping policy

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 3 to 7 business days Calculated at checkout (Free on orders over a specified limit)
Expedited Shipping 2 to 3 business days Calculated at checkout
Overnight Shipping 1 business day (Continental US only) Calculated at checkout

 

Please note: Delivery timelines are estimates and begin from the date of shipment, not the date of your order. 

 

3. Shipment Destinations & Restrictions

  • P.O. Boxes and APO/FPO Addresses: We ship to valid physical addresses within the United States. Due to the size and battery safety regulations of certain specialized charging hardware or e-bike accessories, we may not be able to ship certain items to P.O. Boxes or military addresses.

  • Hazardous Materials (Lithium Batteries): Products containing large lithium-ion batteries may require ground-only transport due to federal shipping regulations. Expedited or overnight air shipping may not be available for these items.

4. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been handed off to the carrier. Tracking information is typically active and viewable within 24 hours of shipment.

5. Customs, Duties, and Taxes (International Shipping)

For orders shipped outside the United States:

  • eBike Power Network LLC is not responsible for any customs duties, import taxes, or brokerage fees applied to your order.

  • All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, taxes, and customs handling fees).

6. Damages, Lost Packages, and Shipping Issues

We pack all items with care, but we understand that shipping issues can occasionally occur.

  • Damaged Items: Please inspect your order immediately upon receipt. If your order arrives damaged, please email us a photo of the damaged package/item at info@ebikepowernetwork.com within 48 hours of delivery, and we will arrange a replacement or refund. Please save all packaging materials and damaged goods.

  • Lost or Missing Shipments: If your tracking history states the package was delivered but you have not received it, please check with neighbors and your local carrier office first. If the package remains missing, contact us within 7 days of the listed delivery date at info@ebikepowernetwork.com so we can help file a claim with the carrier.

Questions?

If you have any questions regarding your shipment or need specialized freight shipping information for commercial charging network hardware, please contact us at:

eBike Power Network LLC

8735 Dunwoody Place, Ste N

Atlanta, GA 30350

Email: info@ebikepowernetwork.com