Refund policy

Return Policy

Thank you for shopping with eBike Power Network LLC. We want you to be completely satisfied with your purchase. Please review our return and refund guidelines below.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following criteria:

  • It must be in the same condition that you received it.

  • It must be unworn or unused, with all original tags attached.

  • It must be in its original packaging.

  • You must provide the receipt or proof of purchase.

How to Start a Return

  1. Contact us at info@ebikepowernetwork.com to initiate the request.

  2. If your return is accepted, we will email you a return shipping label, along with detailed instructions on how and where to send your package.

  3. Ship the item to our official return address:

    eBike Power Network LLC

    8735 Dunwoody Place, Ste N

    Atlanta, GA 30350

Please note: Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order immediately upon arrival. Contact us right away if the item is defective, damaged, or if you received the incorrect item, so we can evaluate the issue and make it right.

Exceptions & Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom products (such as special orders, customized configurations, or personalized items).

  • Hazardous materials (such as flammable liquids, specific battery components, or gases).

  • Sale items and gift cards.

If you have questions or concerns about a specific item, please reach out to us before shipping it back.

Exchanges

The fastest way to ensure you get what you need is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is shipped into the European Union, customers have the right to cancel or return the order within 14 days for any reason, without justification. The item must still meet our standard return criteria (unused, in original packaging, with tags and proof of purchase).

Refunds

We will notify you once we have received and inspected your returned item to let you know if the refund has been approved.

  • Approval: If approved, you will be automatically refunded on your original payment method within 10 business days.

  • Processing Time: Please keep in mind that it can take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your return was officially approved and you have not received your refund, be sure to get in touch with us immediately at info@ebikepowernetwork.com.